Question 1

How do I book a cleaning?

Accepted Answer

Book online via our contact form, call us on 07387611767, or message us on WhatsApp — it takes 2 minutes.

Question 2

How much notice do you need?

Accepted Answer

Ideally 48 hours, but we often have same-day slots. WhatsApp us to check availability.

Question 3

Can I book same day?

Accepted Answer

Yes, subject to availability. Message us on WhatsApp for the fastest response.

Question 4

What payment methods do you accept?

Accepted Answer

Bank transfer, cash and card on completion of the clean.

Question 5

What's included in a deep clean?

Accepted Answer

Inside oven, fridge, behind furniture, grout, tiles, cupboards, drawers and full bathroom sanitisation.

Question 6

Do I need to be home during the clean?

Accepted Answer

No. Many clients give us a key or door code. We are fully insured and DBS-checked.

Question 7

How long does each clean take?

Accepted Answer

A standard clean takes 2–4 hours depending on property size. Deep and end of tenancy cleans take longer.

Question 8

Do you bring your own equipment?

Accepted Answer

Yes — we bring all eco-friendly products, cloths, vacuums and equipment.

Question 9

How much does cleaning cost?

Accepted Answer

Pricing depends on property size and service type. Message us for a free, no-obligation quote.

Question 10

Do you charge per hour or per job?

Accepted Answer

Both options available — usually per job for regular cleans, per hour for one-offs.

Question 11

Is there a minimum booking?

Accepted Answer

Our minimum booking is 2 hours.

Question 12

Do you offer discounts for regulars?

Accepted Answer

Yes — weekly and fortnightly clients enjoy a loyalty discount.

Question 13

Are your staff DBS checked?

Accepted Answer

Yes — every Grace Cleaning team member is DBS checked and trained.

Question 14

Are you insured?

Accepted Answer

Yes — we hold full public liability insurance.

Question 15

Will I get the same cleaner each time?

Accepted Answer

For regular clients, yes — we always assign your trusted cleaner where possible.

Question 16

What if I'm not happy with the clean?

Accepted Answer

We offer a 100% satisfaction guarantee. If you're not happy, we return and re-clean — free.

Question 17

Do you guarantee deposit return?

Accepted Answer

We clean to the highest agent standard. Our clients consistently get their full deposit back.

Question 18

What do you clean in end of tenancy?

Accepted Answer

Every room, top to bottom — appliances, walls, carpets, windows inside, cupboards, fixtures.

Question 19

Can you provide a receipt or certificate?

Accepted Answer

Yes — a written invoice and cleaning certificate is available on request.

Question 20

How long does end of tenancy take?

Accepted Answer

Typically 4–8 hours depending on property size and condition.

Question 21

How fast can you turn around an Airbnb?

Accepted Answer

We offer same-day turnarounds — often within hours between guest check-out and check-in.

Question 22

Do you restock supplies?

Accepted Answer

Yes — we can restock toiletries, coffee, towels and linen on your behalf.

Question 23

Can you handle last-minute bookings?

Accepted Answer

Yes — message us on WhatsApp for urgent same-day jobs.

Question 24

Do you arrange linen and towels?

Accepted Answer

Yes — we can provide fresh, hotel-style linen presentation on every changeover.

Question 25

Do you do office cleaning contracts?

Accepted Answer

Yes — weekly and monthly office contracts available.

Question 26

Can you clean after business hours?

Accepted Answer

Yes — early mornings and evenings are our most requested slots.

Question 27

What commercial properties do you clean?

Accepted Answer

Offices, shops, salons, gyms and small retail premises.

Question 28

Do you offer monthly contracts?

Accepted Answer

Yes — discounted monthly contracts with consistent cleaners.

Frequently Asked Questions

Booking

Services

Pricing

Staff & Trust

End of Tenancy

Airbnb

Commercial

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